Live Chat Specialist - E-Commerce Customer Support (Contract)

Vads Indonesia · 📍 Surakarta, Jawa Tengah · Diposting 2026-10-04

CONTRACT⭐ TERVERIFIKASI

Rp 4,500,000 - Rp 6,500,000 per bulan

Join Vads Indonesia, a leading provider of customer experience solutions, and become a key player in our dynamic e-commerce support team! As a Live Chat Specialist, you'll be at the forefront of delivering exceptional customer service through real-time chat interactions. Based in Surakarta, you'll be part of a team dedicated to enhancing customer satisfaction and driving sales growth for our e-commerce clients.

In this role, you'll handle live chat conversations with customers, providing quick and accurate responses to their inquiries. You'll also be responsible for maintaining a high level of customer satisfaction by resolving issues efficiently and escalating complex problems to the appropriate teams. This is a full-time, contract position offering a competitive salary of Rp 4,500,000 - Rp 6,500,000 per month.

If you're passionate about customer service and have a knack for building strong relationships, we'd love to hear from you!

📋 Tanggung Jawab Pekerjaan

Handle live chat conversations with customers, providing prompt and accurate responses to their inquiries.
Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
Escalate complex problems to the appropriate teams for further resolution.
Maintain a detailed record of all customer interactions using our CRM system, Zendesk.
Monitor chat queues and respond to customer inquiries within SLA targets.
Collaborate with other customer support teams to ensure consistent and high-quality service.
Provide regular feedback and suggestions for improving our chat support processes.
Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

Minimum 2 years of experience in customer service, preferably in an e-commerce environment.
Proficient in using Zendesk or similar live chat support tools.
Strong communication and interpersonal skills to build rapport with customers.
Ability to work under pressure and meet tight deadlines.
Good understanding of Indonesian language, both written and spoken.
Bachelor's degree in Business Administration, Communication, or a related field.
Certification in customer service or related field is a plus.
Familiarity with e-commerce platforms and processes.