E-Commerce Administrator - Customer Service & Order Management

Join Camilla la Mozzarella, a leading name in premium dairy products, as an E-Commerce Administrator in Klaten, Jawa Tengah. This role is perfect for detail-oriented professionals passionate about delivering exceptional customer service and streamlining order management. In this role, you'll handle customer inquiries, process orders, and ensure a seamless shopping experience for our valued customers. Camilla la Mozzarella is committed to innovation and quality, and we're looking for someone who can help us maintain our high standards in e-commerce.

As an E-Commerce Administrator, you'll be part of a dynamic team dedicated to enhancing our online presence. You'll use tools like Shopify, WhatsApp Business, and Google Sheets to manage our operations efficiently. This is an excellent opportunity to grow within a company that values its employees and fosters a culture of continuous improvement.

Located in the heart of Klaten, our office provides a comfortable and productive environment. We offer a competitive salary of Rp 2,550,000 - Rp 2,700,000 per month, along with benefits that support your professional and personal growth.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and provide exceptional service through various channels including email, phone, and live chat.
• Process and fulfill orders accurately and efficiently using our e-commerce platform.
• Update product listings and inventory levels to ensure accurate information is displayed to customers.
• Handle returns and exchanges, ensuring a smooth and satisfactory resolution for our customers.
• Generate and analyze reports to identify trends and areas for improvement in our e-commerce operations.
• Collaborate with the marketing team to promote our products and drive sales.
• Stay updated with the latest e-commerce trends and best practices to continuously improve our operations.
• Assist in training and supporting junior team members to maintain high service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or e-commerce administration.
• Proficient in using e-commerce platforms such as Shopify or similar.
• Excellent communication skills in both written and verbal English and Indonesian.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Detail-oriented with a keen eye for accuracy in order processing and customer service.
• Familiarity with Google Sheets or similar spreadsheet software for data management.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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