Customer Service Representative - BFI Finance Branch Cengkareng

Join BFI Finance Indonesia as a Customer Service Representative at our Cengkareng Branch and become a key player in delivering exceptional financial services to our valued clients. This role is perfect for detail-oriented, communicative professionals who thrive in a dynamic environment. In this role, you'll be the first point of contact for our clients, providing them with the support and solutions they need. Based in Bogor, Jawa Barat, you'll be part of a team dedicated to ensuring our clients have a seamless and positive experience with BFI Finance.

As a Customer Service Representative, you'll handle a wide range of client inquiries, from loan applications to customer complaints. You'll use our internal CRM system, Salesforce, to manage client interactions and ensure all queries are resolved efficiently. This role offers a competitive salary of Rp 4,000,000 - Rp 6,000,000 per bulan, along with opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by resolving client inquiries and complaints promptly and professionally.
• Use Salesforce to manage and track client interactions and ensure all queries are resolved efficiently.
• Assist clients with loan applications, account management, and other financial services.
• Maintain accurate and up-to-date client records in our internal database.
• Work collaboratively with the branch team to ensure seamless client experiences.
• Stay updated with the latest financial products and services offered by BFI Finance.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• Promote our financial products and services to potential clients through various communication channels.

🎓 Kualifikasi & Syarat

• Minimum of 1-2 years of experience in customer service or a related field.
• Proven ability to handle high volumes of customer inquiries with a focus on quality and efficiency.
• Strong communication and interpersonal skills to build and maintain positive client relationships.
• Familiarity with Salesforce or similar CRM systems is a plus.
• Basic knowledge of financial products and services is beneficial.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Professional and approachable demeanor with a strong customer service orientation.
• Fluency in both written and spoken Indonesian is essential.

🛠️ Keahlian

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