Customer Sales Support Specialist - Jakarta

Join Rivindi Artha Mandiri as a Customer Sales Support Specialist in Jakarta and play a pivotal role in delivering exceptional service to our valued customers. This position is ideal for dynamic individuals who thrive in fast-paced environments and are passionate about building strong customer relationships. At Rivindi Artha Mandiri, we are committed to innovation and excellence, and we are looking for a proactive and detail-oriented professional to join our team.

As a Customer Sales Support Specialist, you will be the first point of contact for our customers, providing them with the information and support they need to make informed decisions. You will use our customer relationship management system (CRM) to track interactions and ensure a seamless customer experience. This role offers a unique opportunity to grow within a company that values its employees and invests in their professional development.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by answering inquiries and resolving issues promptly and professionally.
• Use our CRM system to log and track customer interactions, ensuring a personalized and efficient service experience.
• Assist in the sales process by providing product information, answering technical questions, and guiding customers through the purchasing process.
• Collaborate with the sales team to ensure a cohesive and customer-centric approach.
• Maintain accurate and up-to-date customer records, including contact information and purchase history.
• Stay informed about our products and services to provide accurate and helpful advice to customers.
• Identify and address customer needs and concerns, working towards continuous improvement of our services.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or sales support roles.
• Proven ability to provide excellent customer service and build strong customer relationships.
• Strong communication and interpersonal skills, with the ability to work well under pressure.
• Familiarity with CRM systems, such as Salesforce or HubSpot.
• Proficiency in using Microsoft Office Suite, including Outlook and Excel.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

🛠️ Keahlian

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